Return & Exchange Policy
Last Updated: November 5, 2025
Thank you for shopping with Mini Snuggles. We want you to be happy with your purchase. Please read our return and exchange policy carefully.
1. Customized Products
All our products are custom made with love, especially for you. Because of this, we do not accept returns or exchanges on personalized or custom items unless they arrive damaged or defective.
2. Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 3 days of receiving it.
Email us at minisnuggles786@gmail.com with:
- Your order number
- A photo of the damaged or wrong item
Once confirmed, we will send a replacement or offer a store credit depending on the situation.
3. Non-Returnable Items
We cannot accept returns for:
- Customized or personalized items
- Sale or discounted items
- Gift cards
4. Order Cancellation
Orders can only be cancelled within 12 hours of placing them. After this time, we start the customization process, and the order cannot be cancelled.
5. Refunds (if applicable)
Refunds are only given if we are unable to deliver your product or if your order is not as described.
Approved refunds will be processed to your original payment method within 7–10 business days.
6. Contact Us
If you have any questions about returns or exchanges, please contact us at:
minisnuggles786@gmail.com